The Royal Pub · Bankview, Calgary

Privacy Policy

Last updated: May 2026

The Royal Pub ("we," "our," or "us") is committed to protecting the personal information of our guests, customers, and website visitors. This policy explains how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number when you make a reservation or event enquiry
• Name and email address when you sign up for our newsletter or specials list
• Name and contact details when you submit our contact or event booking form
• Basic usage data (pages visited, browser type) through standard web analytics
• Payment information processed securely through our payment providers when you place an order

We do not collect more personal information than is necessary for the purposes described in this policy.

2. How We Use Your Information

We use your personal information to:

• Process reservations, event bookings, and catering enquiries
• Respond to your messages and general enquiries
• Send you specials, event announcements, and news if you have opted in
• Improve our website and services through aggregate analytics
• Comply with legal obligations

3. Consent

We collect your personal information only with your knowledge and consent. By submitting a form on our website, you consent to us using your information for the purposes described. For marketing emails and SMS, we will only contact you if you have explicitly opted in. You may withdraw consent at any time by contacting us (see Section 8).

4. Third-Party Services

We use a small number of trusted third-party services to operate our website and manage customer relationships. These may include:

• GoHighLevel (CRM, forms, and email/SMS communications)
• DoorDash (online ordering — governed by DoorDash's own privacy policy)
• Google Analytics (anonymous website usage statistics)
• Google Maps (embedded map on our Contact page)

These providers are contractually obligated to protect your information and use it only as directed by us.

5. Data Retention

We retain personal information only as long as necessary to fulfil the purposes it was collected for, or as required by law. Reservation and event enquiry data is retained for up to 24 months. Marketing contact data is retained until you unsubscribe or request deletion.

6. Security

We take reasonable precautions to protect your personal information from loss, theft, and unauthorized access. Our website uses HTTPS encryption. Payment information is processed by certified payment providers and is never stored on our servers.

7. Cookies

Our website uses cookies to provide core functionality and analyse traffic. These include session cookies (deleted when you close your browser) and analytics cookies (retained for up to 26 months). You may disable cookies in your browser settings, but some site features may not function correctly as a result.

8. Your Rights

Under PIPEDA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information, subject to legal obligations

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at royalyyc.ca/privacy. The date at the top of this page reflects when the policy was last updated.